Frequently Asked Questions
Order Related
With over 100 items , and many other styles of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and give you a much more realistic view of the items you want.
If you are concerned about whether buying online is secure, please rest assured that as an online retailer we want you to have total peace of mind when shopping with us and that's why we invest time and money in making sure we use systems and software that protect your purchase.
As an online business we act much faster in adjusting our prices in response to fashion trends, stock and demand from customers. It's our general view not to refund the difference.
Simple answer - yes.
Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and (our favourite bit) exclusive discounts and special offers.
Just click on the type of item you want from the list on the left side of the screen, then refine your search according to colour, size, price or brand, until you find exactly what you're looking for (we're sure you will).
You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
We never want to send you something that doesn't fit properly.Check out our size guide for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.
We like to give you plenty of options for payment. We prefer payment from most secure method of payment via PayPal. If you dont have PayPal account just create it and enjoy the best secure method of payment transfer.
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it, Please email for more details on info@angelcorset.com
Delivery Related
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.
Our Warehouse team works around the clock so you could receive the email in the day or the night.
From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account.
We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods along with images of items and we will get an alternative sorted out for you.
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you within the hour.
Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with Customer Care.
Deliveries will be made within 7 working days after you place your order [excluding Weekends].
The cost of Standard Delivery is $ 20 and your order will be sent out via the most suitable carrier, depending on size and weight.
Order tracking is available for FedEx deliveries, so please wait the full 7 working days for your delivery to arrive. We will advise you if your order is being dispatched via FedEx.
Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
The following are details of our Express Delivery service:
If you place your order by 6pm Monday to Friday, you will receive your goods the next 03 days
If you place your order between 6pm Friday and 4pm Sunday, you will receive your goods on 03-04 days.
Any orders placed after 4pm on Sunday will be shipped on Tuesday.
Please note we do not deliver on a Bank Holidays and your order will be delivered 03 - 04 working days later.
A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
The cost of Express Delivery is $ 10 Per Pieces.
Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place
International shipping is charged on a flat rate basis, regardless of the weight of your parcel.
Standard and Express delivery services are available for most of the countries that we ship to.
Standard delivery is also an trackable service. The express service provides tracking information on your parcels progress.
Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a large network of couriers to deliver goods from Angel Corset to all over the world.
We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.
If you are ordering for delivery outside of the US , UK, we suggest you have goods delivered to a complete address home address with contact details and may require a signature on receipt.
You can review our delivery options in more detail so you choose the one that best suits what you need.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. Is your place of employment at a PO Box address, We do not ship to PO box as per FedEx agency.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. Is your place of employment at a PO Box address, We do not ship to PO box as per FedEx agency.
Don't worry – simply put your own address into the 'Email Address' field and send the details as much you have in mind to customer care.
We will then send the details and invoice to your inbox.
Don't worry – simply put your own address into the 'Email Address' field and send the details as much you have in mind to customer care.
We will then send the details and invoice to your inbox.
We are unable to deliver to PO Box addresses all across the countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods also provide your contact number to safeguard the order delivery.
Customer Care
We want our customers to have a great shopping experience, but we realise that from time to time things can go wrong. If they do, we've made sure you can find any information you need as quickly and easily as possible in our Help and Contact section which is specially designed to help you find answers to commonly asked questions.
In the event you don’t find the answer you're looking for, then our Customer Care Team are on hand to help 24 hours a day 7 days a week. Simply email them via 'Contact Us' or Email : info@angelcorset.com.
We will let you know that we have received your query straight away. Then, once we've looked into it, we will get back to you within 4 hours.